Grape Arbor Bed and Breakfast Exploring New Technologies for Business
Grape Arbor Bed and Breakfast in North East is full of history. The structures here were built by the Bestor family in 1832 and 1835. Since then, it's gone from their family home to many different uses.
"The room we're in right now was a tavern, it was a stagecoach stop and there was a door right behind the bookcase that's behind us now and the room right beside us was the town's first primary school," said owner and innkeeper Peg Hauser.
Now Hauser and her four employees run it as an eight room bed and breakfast year round. Peg moved all the way from Texas to get it started 10 years ago.
"You basically have to be a jack of all trades. I got into the business because I love cooking, I love people and I love decorating and landscaping and this was a way to kind of put everything together all in one package," she said.
The rooms are all named after grapes. And inside you'll find the historic look, with up to date necessities like WiFi. A great way to think of Grape Arbor is an old school bed and breakfast with tons of modern amenities and the use of modern, new, technologies like social media to help attract more business.
"I started with a Facebook. I have a mobile website. My website has always been very active, most of the business I get is driven through my website. But I started using Twitter just to really try and get more people in here during the times when I'm less busy," said Hauser.
The response has been great. They've been able to reach out to younger people, and offer some unique packages and discounts to keep the rooms filled. And according to assistant innkeeper Amanda Johnson, that's what makes staying at Grape Arbor different than a hotel chain.
"We're a lot more attentive. I think that we offer a lot more things than a hotel would. A hotel, you're not going to have a four course gourmet breakfast. How many hotels do you know that you're going to get rose pedals and we're going to hand make things for you? We go above and beyond anything any chain would do," said Johnson.
The best part of Peg's job when it comes to running this bed and breakfast; The reactions.
"The best part of my job is when someone comes down in the morning and I serve them breakfast and they take a picture of it and they say, 'Oh my God, I am so full this is the best breakfast I ever had,'" she said.