Omaha, NE, September 05, 2017 --(PR.com)-- The MSR Group announced the appointment of Thomas Hatton as new President and CEO. He assumed responsibilities on September 1st and will succeed Richard Worick, who will become Chairman and Founder. As President and CEO, Hatton will direct all facets of the business – including business development, account management, information technology and new product development.
Hatton spent over two decades with The Gallup Organization, ending his tenure as Senior Principal of the company. During his time there, Tom led teams of global consultants and researchers on customer and market research, employee engagement, selection assessment, performance management and management/leadership development. His expertise spanned organizations in banking, financial services, technology, automotive, hospitality, medical, pharmaceutical, broadcast/media and telecommunications.
For the last four years, Tom was a senior executive at Alghanim Industries, a privately-held global company with operations in 40 countries and was also Senior Managing Director of their Talent Development Company. Among his many leadership duties, he directed the Market Research and Insights team, tracking customer satisfaction and employee engagement across its family of local and global brands, using the data to drive successful business outcomes.
“An accomplished author, speaker, thought leader and executive, Tom has been sharing his knowledge and customer-employee engagement strategies for over 20 years around the globe. We are extremely fortunate to have such talent join our firm,” says founder and now Chairman Dick Worick.
The MSR Group is a nationally recognized full-service market research company. In addition to providing unprecedented qualitative research, the MSR Group offers a full complement of quantitative methodologies including APECS®, the customer satisfaction and advocacy measurement program; and Net Advocacy Rating®, a proprietary metric that identifies consumers based on their responses to a variety of specific criteria, who consider themselves “Advocates” of their bank.
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