Maersk Line Charts Course to Customer Success with Salesforce - Erie News Now | WICU & WSEE in Erie, PA

Maersk Line Charts Course to Customer Success with Salesforce

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SOURCE Salesforce

One of the world's largest container shipping companies expands with Salesforce to deliver personalized, 1-to-1 customer journeys across sales, service and marketing

Deploys Einstein Analytics to automatically surface insights and recommend actions to optimize marketing campaigns, accelerate sales and improve customer service

SAN FRANCISCO, Sept. 21, 2017 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that Maersk Line-a worldwide leader in transportation and logistics, with a fleet of more than 600 vessels that move in excess of 12 million shipping containers each year-is expanding its use of Salesforce, adding Salesforce Marketing Cloud, Einstein Analytics and Community Cloud to its current deployment of Sales Cloud and Service Cloud.

Salesforce (PRNewsFoto/

"Success in the complex and high-stakes world of global transport and logistics relies on meeting customer expectations every step of the way," said Steen Erik Larsen, Senior Director IT at Maersk Line A/S. "With Salesforce, we're bringing the entire customer journey, from lead to prospect to customer, on one platform and adding analytics to get deeper insights that will allow us to continually meet the evolving needs of our customers."

"Shipping line operations are immensely complex," said Cindy Bolt, SVP, Salesforce Industries, Manufacturing and Consumer Goods. "Equally complex is the ability to provide seamless customer experiences on a global scale. Maersk Line is addressing this challenge by unifying its sales, service and marketing on Salesforce, which will lead to more personalized, 1-to-1 experiences across the customer lifecycle."

About Maersk Line
Maersk Line is part of the A.P. Moller Maersk shipping and logistics group, and is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. The Maersk Line business also includes Safmarine, Seago Line, SeaLand and MCC. The company operates all over the world and has a fleet of more than 600 ships which sail every major trade lane on the globe.

About Salesforce
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: 

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit, or call 1-800-NO-SOFTWARE.

This press release contains "forward-looking statements." All statements other than historical facts included in this press release, including, but not limited to, statements regarding the timing and the closing of the transaction, the financing for the transaction, the expected benefits of the transaction, prospective performance and future business plans, and any assumptions underlying any of the foregoing, are forward-looking statements. These statements are based on current expectations of future events. If underlying assumptions prove inaccurate or unknown, or unknown risks or uncertainties materialize, actual results could vary materially from the parties' expectations and projections. These forward-looking statements reflect Salesforce's expectations as of the date of this press release. Salesforce undertakes no obligation to update the information provided herein.


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