Infortrend Service Manager and Service Portals Allow Easy Suppor - Erie News Now | WICU & WSEE in Erie, PA

Infortrend Service Manager and Service Portals Allow Easy Support for Its Storage Systems

Information contained on this page is provided by an independent third-party content provider. Frankly and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact pressreleases@franklyinc.com

SOURCE Infortrend Technology, Inc.

NEW TAIPEI CITY, Taiwan, Oct. 2, 2017 /PRNewswire/ -- Infortrend® Technology, Inc. (TWSE: 2495) announced its enhanced services with a revamped Service Manager and redesigned website service portals to let users easily manage and maintain their systems, conveniently access support related features, and request for technical services.

The Service Manager integrated into the central management tool "EonOne" can thoroughly monitor storage systems, which helps to identify common critical events that need help from Infortrend quickly. Furthermore, with a streamlined configuration, its setup is now easier than ever, with the user just needing to follow the setup wizard.

When an event occurs, Service Manager will judge its severity, and in the case of critical events such as hardware failure (power supply unit, drives, etc.) or firmware diagnostic errors, it will automatically deliver a warning message to notify users and create a service request to Infortrend Service Center to speed up the issue fixing process. Parts can be exchanged quickly for RMA issues, while other problems such as system issues can also be quickly and efficiently solved. Users can also manually request service through Service Manager and view request history and tracking status.

The redesigned support portals on the Infortrend website now groups all service and support related features together, allowing users to easily obtain the latest firmware, guides, and other documents, get quick answers to frequently asked questions and request for online technical support, and access various warranty and repair services policies and service requests.

"Storage system uptime is critical for business operations. With Infortrend Service Manager and our new web design for support, our services are now more responsive and easier to access, providing our customers quicker service and support," said Thomas Kao, Senior Director of Product Planning at Infortrend.

Visit the Infortrend website www.infortrend.com for easy support access.

About Infortrend

Infortrend (TWSE: 2495) has been developing and manufacturing storage solutions since 1993. With a strong emphasis on in-house design, testing, and manufacturing, Infortrend storage delivers performance and scalability with the latest standards, user friendly data services, personal after-sales support, and unrivaled value. For more Information, please visit www.infortrend.com

Infortrend® and EonStor® are trademarks or registered trademarks of Infortrend Technology, Inc., other trademarks property of their respective owners.

Media contact:
Infortrend Corporation
David Morarity
Tel: (408) 988-5729
E-mail: david.morarity@infortrend.com

View original content:http://www.prnewswire.com/news-releases/infortrend-service-manager-and-service-portals-allow-easy-support-for-its-storage-systems-300525650.html

©2017 PR Newswire. All Rights Reserved.

Powered by Frankly
3514 State St. Erie, PA 16508
Newsroom: (814) 454-8812
Business offices: (814) 454-5201
WICU FCC Filing
WSEE FCC Filing
Share:
Share Stories
Submit your stories to our site!
Share Photos
Share your photos in our community galleries
RSS Feeds
All content © Copyright 2000 - 2017 WICU. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.
                   WICU/WSEE - 3514 State Street Erie, PA 16508 - (814) 454-5201 - info@wicu12.com