Filter Sales & Service, Inc. Increases Transparency and Customer - Erie News Now | WICU & WSEE in Erie, PA

Filter Sales & Service, Inc. Increases Transparency and Customer Experience with Epicor Prophet 21

Information contained on this page is provided by an independent third-party content provider. Frankly and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact pressreleases@franklyinc.com

SOURCE Epicor Software Corporation

Largest regional air and liquid filtration product distributor in the Northeast US implements Epicor solution

AUSTIN, Texas, Oct. 5, 2017 /PRNewswire/ -- Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Filter Sales & Service, Inc. has chosen the award winning Epicor® Prophet 21® software as its new enterprise resource planning (ERP) solution to achieve accurate inventory and greater transparency through the whole customer lifecycle.

Founded in 1953, Filter Sales & Service, Inc. is the largest regional air and liquid filtration product distributor in the Northeast U.S. and number one in Camfil product sales for eight years running. The company provides both cost and energy-efficient solutions for hospitals, hotels, universities, bio-tech companies, and more.

Since many of Filter Sales & Service, Inc.'s products can be purchased elsewhere, the company needs to provide a best in class customer experience to stand out from the competition. When Filter Sales & Service, Inc. began searching for a new ERP system, this was a main focus.

"Prophet 21 and the transparency the system provides will allow us to better predict when we will have certain products in stock, allowing us to follow up with customers right away," explained Jackie Clarkson, operations and process improvement manager, Filter Sales & Service, Inc. "When we have accurate inventory, we save so much time and can focus on the customer and providing what they need. We want to make ordering and receiving product as easy as possible for our customers."

Greater transparency with first-class software
The company's previous system lacked functionality and transparency into the lifecycle of its orders. "Our previous system was not built to export data. It was nearly impossible to do it ourselves. I noticed a lack of transparency because no one outside of management was looking at data on a daily basis to make decisions," said Clarkson. "Implementing Prophet 21 will allow sales reps to own every quote they put in the system and see the whole order through. The dashboard feature will also allow employees to see information in real time, across the board. The system will give Filter Sales & Service, Inc. the insight we need to follow up with customers who haven't made a purchase in a while, preventing potential lost sales before they happen."

"The Epicor Prophet 21 solution is a proven success for distributors of all sizes, and the software is becoming more powerful and valuable to companies that need a one-stop shop for their services," said Mark Jensen, director of product management, Epicor Software. "Prophet 21 software offers a combination of features and functionality that can accurately streamline processes. Pricing, inventory and even quoting becomes automated reducing time consumption."

About Epicor Prophet 21
Leveraging a half-century of distribution industry knowledge and expertise, Epicor Prophet 21 software is an end-to-end distribution solution offering deep functionality-from open ecommerce platforms to mobile sales and field services, wireless sales counters and warehouses, advanced inventory management, and customer optimization tools. Visit the Epicor Prophet 21 solution hub to learn more.

About Epicor Software Corporation
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers' unique business processes and operational requirements are built into every solution?in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

Epicor, the Epicor logo, and Prophet 21 are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact:

Katie Chubb


Public Relations Specialist


Epicor Software Corporation


+1 512 278 5365


kathryn.chubb@epicor.com

 

“Prophet 21 and the transparency the system provides will allow us to better predict when we have certain products, allowing us to follow up with customers right away. When we have accurate inventory, we save so much time and can focus on the customer and providing what they need. We want to make things as easy as possible for them.” -Jackie Clarkson, Operations and Process Improvement Manager, Filter Sales & Service, Inc.

View original content with multimedia:http://www.prnewswire.com/news-releases/filter-sales--service-inc-increases-transparency-and-customer-experience-with-epicor-prophet-21-300529485.html

©2017 PR Newswire. All Rights Reserved.

Powered by Frankly
3514 State St. Erie, PA 16508
Newsroom: (814) 454-8812
Business offices: (814) 454-5201
WICU FCC Filing
WSEE FCC Filing
Share:
Share Stories
Submit your stories to our site!
Share Photos
Share your photos in our community galleries
RSS Feeds
All content © Copyright 2000 - 2017 WICU. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.
                   WICU/WSEE - 3514 State Street Erie, PA 16508 - (814) 454-5201 - info@wicu12.com