Local Limo Service Owner Is Denying Claims Of Bilking Customers
Previous customers of various divisions of Barnes Professional Limousine Service, LL, based in Erie, have shared their stories with Erie News Now.
They say they were charged hundreds of dollars over the agreed upon estimate for limo services, and after calling to dispute the charges, are then charged an additional $500 for the complaint.
According to the multiple alleged victims, the owner of the company told them it's all spelled out in the fine print, and is binding once the customer signs the contract for services.
In response to the allegations surrounding what customers are calling the companies' deceptive business practices, the owner, Matt Barnes, released the following statement to Erie News Now.....
"Thank you for bringing this matter to our attention. We deny any wrongdoing. However, we can't express enough how much we certainly share in everyone's frustration and concerns. It has always been our goal to provide the highest level of service available to our clients. We have a quality assurance team in place that reviews all service and or billing related issues for all markets across the globe. If your claim was denied in the past by this team, we ask that you please resubmit your claim within the next 10 days via FAX to the following number: (814) 616-2472. All claim submissions MUST include your name, address, telephone number, date of service, receipt of any payment, and all related documents you believe will help substantiate your claim. We will have a third-party team review your claim with of course no fee or cost and adjust as appropriate. We thank those who have entrusted us for nearly 20 years. We always strive to do the right thing and want to do our best to satisfy all clients. At the end of the day we are nothing without you."
Walten Point Productions, LL
Barnes Professional Limousine Service, LL
and or any representatives of the above listed companies