Buying or selling a house is one of the biggest decisions someone can make, and having an agent to help you through the process is key.

Maleno Real Estate is a boutique-style real estate agency with a name that's recognizable in the Erie housing industry.

Natalie Maleno Washburn is the broker. She took over the real estate business in 2010 after her parents started a combined real estate and construction company in the late 1970s.

The realty agency, while small but full-service, helps with any home.

"We take them from start to finish from the listing process all the way through closing," said Maleno Washburn. "We can also help buyers that are out there seeking a home."

"It is a very personal experience," said Maleno Washburn. "That's one thing we do very well is holding our customers hands from start to finish."

Two agents have joined Maleno Washburn and her brother Jarod.

Maleno Real Estate also helps people looking for full-term or short-term rentals.