Erie Insurance issued an update on its ongoing response following the proactive network and system outage initiated on June 7, sharing verified information about its progress toward fully restoring operations.

“We continue to make strong and steady progress toward resuming normal business operations,” the company stated. “After a thorough review of all systems—conducted by both our internal teams and trusted external partners—we have safely and securely reconnected several business systems and applications.”

The company emphasized that the outage, which was initiated as a proactive measure, was successful in disrupting and helping contain the threat.

“At this time, there is no evidence of ransomware and no indication of ongoing threat actor activity,” Erie Insurance confirmed.

The company reiterated its commitment to transparency and security as the investigation continues.

While the root cause and full impact are still being evaluated, Erie Insurance is taking all necessary steps to assess whether any data may have been affected.

Until further information is known, Erie Insurance is urging customers to exercise caution:

   •Follow personal cybersecurity best practices

   •Notify your bank or financial institution of any suspicious account activity

   •Do not respond to unsolicited emails or phone calls requesting payments

   •Do not click on unknown links or provide personal information, usernames, or passwords over phone or email

   •Erie Insurance also clarified that it will not be contacting customers at this time to request payments or sensitive information.

“We take these matters very seriously and are working diligently to determine what, if any, data may have been affected. Our investigation is ongoing, and we will continue to provide updates as more information becomes available.”

While restoration efforts continue, Erie Insurance maintains that its local agents, claims teams, and customer care representatives remain committed to providing service and support to policyholders.

Erie Insurance expresses gratitude to customers, agents, and partners for their continued patience and trust during this time.